REFUND & RETURN POLICY

At CozyLux, we understand that customer satisfaction is paramount. Our Return & Refund Policy is designed to ensure a seamless experience for our customers while maintaining the integrity of our products.

Return Period

Customers have a period of 30 days from the date of receipt to initiate a return. To be eligible for a return, items must be in their original condition, unworn or unused, and accompanied by the original packaging and tags. A receipt or proof of purchase is also required.

Return Process

To initiate a return, customers must contact our customer service team at CozyLuxStore@gmail.com. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions for returning the item. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

Customers are encouraged to inspect their orders upon receipt. In the event of receiving a defective, damaged, or incorrect item, it is imperative to contact us immediately. This allows us to evaluate the issue and take appropriate corrective measures.

Non-Returnable Items

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. Sale items and gift cards are also excluded from our return policy.

Refund Process

Once a return is received and inspected, customers will be notified regarding the approval of their refund. If approved, refunds will be processed to the original payment method within 10 business days. It is important to note that processing times may vary based on the customer’s bank or credit card company.

European Union Customers

For customers located in the European Union, a 14-day cooling-off period applies. This allows for the cancellation or return of orders for any reason, provided that the items are in their original condition, unworn or unused, and accompanied by the original packaging and proof of purchase.

Exchanges

To exchange an item, customers should return the original item and, once the return is accepted, place a new order for the desired item. This process ensures that customers receive the correct product in a timely manner.

For any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact us at CozyLuxStore@gmail.com. We are committed to providing our customers with the highest level of service and support.